At Doctor Johns, we value customer satisfaction and strive to provide high-quality cosmetics and skincare products. If you are not completely satisfied with your purchase, we offer a flexible refund and return policy to ensure a hassle-free shopping experience.

Eligibility for Returns & Refunds

We accept returns and issue refunds under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be initiated within 7 days of receiving the product.

  • The item must not be damaged, altered, or used in any way.

  • Products such as serums, cleansers, facial kits, masks, scrubs, face washes, and talcum powders are non-returnable if opened due to hygiene concerns.

  • Items purchased on sale or promotions are not eligible for refunds.

How to Request a Refund

To initiate a return, please follow these steps:

  1. Contact Us at sales@drjhons.com or call +92 300 74 13 068 within 7 days of receiving your order.

  2. Provide your order number and reason for the return.

  3. Our team will verify the request and provide instructions on how to send the product back.

  4. Once we receive the returned product and verify its condition, we will process your refund.

Refund Process

  • Refunds will be issued via the original payment method or store credit within 5-10 business days after approval.

  • Shipping charges are non-refundable unless the return is due to our error (wrong or defective product sent).

  • If the return is due to a damaged or incorrect item, we will cover the return shipping cost.

Exchanges

We offer exchanges only for defective or damaged products. If you received a faulty item, contact us within 48 hours of delivery to request a replacement.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or payment provider for any pending transactions.

  2. Contact your bank as processing times may vary.

  3. If the issue persists, contact us at sales@drjhons.com.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Opened skincare products

  • Used cosmetics

  • Sale and promotional items

  • Gift cards

Contact Us

For any questions or concerns about our refund policy, feel free to contact us: 📍 Karachi, Pakistan
📧 Email: sales@drjhons.com
📞 Phone: +92 300 74 13 068