1. Shipping Locations: Dr. Jhons offers nationwide shipping across Pakistan. International shipping is not available at this time.

2. Processing Time:

• Orders are processed within 1-2 business days (excluding weekends and public holidays).

• During peak seasons or sales, processing times may be slightly longer.

3. Delivery Time:

• Standard Delivery: 3-5 business days.

• Express Delivery: 1-2 business days (available in select cities with additional charges).

• Delivery times may vary depending on the location and courier service.

4. Shipping Charges:

• Standard Shipping: A flat rate of PKR 200 applies.

• Free Shipping: Available for orders above PKR 3,000.

• Express Shipping: Charges vary based on location and urgency.

5. Order Tracking:

• Once your order is shipped, you will receive a tracking number via SMS or email.

• You can track your order through the courier service's website.

6. Delayed or Lost Shipments:

• If your order is delayed beyond the estimated delivery time, please contact us.

• In case of lost packages, we will work with the courier service to resolve the issue.

7. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, report it within 24 hours of delivery.

• Provide photos as proof and contact our customer service for assistance.

8. Contact Us: For any shipping-related queries, feel free to reach out to us:

• Mobile:  +92 300 74 12 068 / 1900-1570-230

• Email: support@drjhons.com

We strive to provide a seamless shopping experience and appreciate your trust in Dr. Jhons!